General terms and conditions of sale
Article 1: Length of stay :
The tenant reserving this rental contract for a fixed period may not, under any circumstances, claim any right to remain in the premises at the end of the stay.
Article 2: Conclusion of the reservation :
This becomes effective as soon as the tenant has paid the full rental amount.
A deposit of 30% is payable at the time of booking, a second deposit of 30% is payable 60 days before arrival and the balance of 40% is payable 30 days before arrival. If the payment schedule is not respected, the owner has the right to relet the property and the tenant will lose the deposit paid.
For all bookings after 30 days, the renter must pay 100% of the rental amount.
The rental concluded between the parties to the present reservation may in no case benefit third parties, natural or legal persons, without the agreement of Mrs or Mr TAVEAU.
Any failure to comply with this paragraph may result in the termination of the lease at the sole expense of the Tenant. The proceeds of the rental will be forfeited to the owner.
Article 3: Cancellation of the rental by the hirer :
In the event of cancellation :
- Refund of 70% for cancellation 60 days before arrival, i.e. loss of first deposit.
- Refund of 40% for cancellation 30 days before arrival, i.e. loss of deposit.
- -CANCELLATION INSURANCE
Sea and Mountain Pleasure Reservation offers customers the opportunity to take out a policy with Chapka Assurances cancellation insurance covering cancellation and interruption of the holiday, and liability and property damage cover. The insurance cover and exclusion clauses are detailed in the policy description.
FOR CANCELLATION COVER
1- You must first notify the rental company, the internet platform, the agency, the tourist office or any other organisation through which you madé your reservation as soon as the event preventing your departure occurs.
2- You must declare your claim online to Chapka Assurances within 5 days at: http://www.chapkadirect.fr/sinistre
The cost of this insurance is 3.7% of the rental value. This value is stated on the booking contract. The insurance can only be taken out when the booking is made and only covers the services ordered by the customer on that date. Requests for reimbursement must reach the insurers within the time limits specified in the insurance contract, failing which they will not be covered. It must be accompanied by the obligatory supporting documents requested by the insurance company. If the customer does not take out cancellation insurance offered by Chapka Assurances, he/she will not be entitled to any reimbursement if he/she is responsible for cancelling the holiday.
Article 4: Cancellation by the owner :
The owner reserves the right to cancel or refuse any booking from a Customer with whom there is a dispute relating to the payment of a previous booking or for any request for Services for dates when these are unavailable.
The owner will reimburse the tenant in full for any sums paid up to the date of cancellation.
The owner may cancel the contract if the tenant behaves in an inappropriate, insulting or disrespectful manner, and the amounts paid will be forfeited by the tenant.
The owner may cancel the contract if the instalments are not paid on the contractual dates and the deposit will be forfeited.
Article 5: Security deposit or bond :
A deposit of €2,500 by bank transfer will be set up 48 hours before your arrival. This will not be debited and will be released automatically one week after your departure.
For the Alpe One flat and the Villa Vue Mer 180, the bank deposit is €1,500.
Failure to comply with this condition will invalidate the rental contract and any deposit paid will be non-refundable.
If any damage is found, you will be charged for the actual cost of the damage.
Article 6: Inventory of fixtures :
A visual inventory of fixtures is drawn up jointly and signed by the tenant and the owner or his representative on arrival and departure. This inventory is the only reference in the event of a dispute concerning the inventory of fixtures.
Article 7: Household :
We attach particular importance to sanitary rules.
Cleaning is compulsory and will be billed to you at an additional cost, to be given to the concierge company or the person greeting you on arrival.
This service includes entry, exit and a thorough cleaning.
However, prior to departure, the tenant is required to carry out at least the following tasks:
- Throw away any rubbish or paper lying around
- Put the furniture back the way it was when you arrived
- Empty bins: containers nearby
- Empty the dishwasher, `.
- Sponge surfaces (bathroom, coffee table, dining room table...)
- Turn off lights and air conditioning, `.
- Remove sheets and collect all dirty laundry (sheets and towels) in the laundry room.
If these rules are not observed, the owner or the concierge company will charge an additional fee.
Household linen is an option, to be advised at the time of rental, and includes made beds, towels for the number of people you have rented, bath mats and two dish towels.
Article 8: Arrival:
The tenant must arrive on the specified day and at the time agreed together or mentioned on this contract. Beforehand, you will be given the contact details of the concierge company that will welcome you and contact you to arrange your arrival time. In the event of late or delayed arrival, the tenant must inform the concierge company.
Entry will be authorised subject to payment of the security deposit by bank transfer and compulsory cleaning.
The rental is granted exclusively to the signatory of the contract. If this clause is not respected, the owner may cancel the rental and the tenant loses his refund.
If the stay is shortened, the price of the rental remains with the owner. There will be no refund.
Article 9: Use of the premises :
The tenant must ensure the peaceful nature of the rental property and use it in accordance with its intended purpose.
For villas with Swimming Pool, Barbecue or Plancha, Parasol and Sunbathing area, the following is required:
- Toilets : It is forbidden to throw tampons, sanitary towels, wipes or any other inappropriate object into the toilets. Refuse bins are available. Please pass this message on to all holidaymakers.
- La PlanchaPlease make sure you clean it thoroughly after each use and when you leave (not included in the cleaning package). A supplement of €40 may be charged if necessary.
- Parasols and sunbathing :
Make sure parasols are closed if there's a risk of wind and tuck in sunbathing cushions if there's a risk of rain.
- La Piscine :
Do not touch anything, everything is automatic. If you have small children who cannot swim, keep an eye on them and close the shutter tightly after use.
Always leave the robot inside the pool, and never remove it from the pool as this could damage the pump.
Check that there is enough water in the pool; the water level must be above the skimmers to avoid damaging the pump.
Pool cover: one key on each side to close and open the electric cover. To close, keep the key for safety reasons.
Make sure you close the pool every evening after the last use to maintain the water temperature.
- Accommodation with Jacuzzi (and/or) Spa :
There is a cloakroom at the entrance where you can hang up your clothes. We also ask you to remove your shoes as the private staircase to the flat is carpeted for your comfort.
- The Jacuzzi :
For your comfort, and to keep the spa water of good quality, it is imperative to shower before each use; in addition, creams and other greasy products are likely to damage the filters.
A chlorine tablet is provided and should be used after each use.
Remember to close it after use to maintain the water temperature.
- For the Sauna
To optimise the effects of your session and comply with hygiene measures, it is essential to shower with soap before each use, sit on a towel provided and make sure you close the door when it is in use.
Switch it off after use to avoid any danger.
Article 10: Protection against theft :
When you are away and at night, you must ensure that all openings are properly closed to protect people and property. You will be held liable in the event of burglary. Home insurance does not cover your personal belongings.
Article 11: Capacity :
This booking is made for the number of occupants stated. The tenant undertakes to respect the number of beds in the property he is renting. If the number of occupants is greater, the owner will cancel the rental and the tenant will lose the rental amount.
Article 12: All our properties are non-smoking,
Smoking is strictly prohibited inside the accommodation. Outside, be sure to extinguish your cigarette butts to avoid any risk of fire.
Article 13: Animals:
Pets are accepted with the agreement of the owner at the time of booking, subject to a supplement of €100 per pet per stay.
Any damage will be billed (scratches on chairs, doors, floors, sofas, etc.).
Article 14: Insurance: Tenants are responsible for all damage caused by themselves. They must be covered by a holiday insurance policy for these various risks, which is usually included in your home insurance policy.
Article 15: Timetables Entrance is from 5 p.m. or earlier depending on the departure of previous tenants. Departure is by 9 a.m. at the latest.